As with any other digital images vendor, we cannot offer refunds on our digital products once they have been accessed. You can’t “return” digital products. Please ensure you understand the nature of vector graphics and dynamic online maps before purchasing.
Do you accept international payments?
Maps are priced in GBP sterling, but our payments system will accept international currencies at checkout.
Is VAT included in the prices, or will extra be added at checkout?
Standard UK VAT at 20% is already included in all our listed prices. Therefore the price listed is the price you pay; nothing is added at checkout. The VAT element is shown in the shopping cart breakdown and email receipt. If you are a VAT registered business in the UK then you will be able to reclaim the VAT element of the listed price.
My organisation’s accounts system is not geared up for online subscriptions using a debit or credit card. Can we use a purchase order system with quarterly or annual invoicing instead?
Yes, this facility is possible but will incur an extra administration fee. Payments by BACs are accepted for major bespoke mapping, and direct debit can be set up for subscription products. Please contact us to discuss your requirements.
If you find an error on any map we will correct the base and resupply at no extra cost to you.